2 separate experiences - Virtual Assistant BELAY Employee Review

2.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home Plenty of work You choose your clients Communication can be great

Cons

Pay is not very high Communication can be terrible The person who is supposed to support you can quickly take the client's side. I had one person who supported me completely and was wonderful. But then I had another woman who was just awful. She kept asking how she could support me, but I didn't know what to ask of her. I would always say, "I don't know." She knew there was a huge problem with the client from the beginning and then threw me to the wolves. I would repeatedly set up meetings with the three of us, but my client would just cancel them. Holiday never held my client to anything, she never stepped in and took ownership. Then, when the client terminated me, Holiday knew for weeks that it was about to happen but said nothing to me. In the end, she blamed me and started lecturing me on how she was always there to support me. And yelled at me that I needed to apologize to her for claiming she wasn't there for me. She just focused everything on herself. All I wanted was for her to take ownership of an extremely difficult client. I ended my relationship with Belay shortly after this experience because of her. It was traumatic.

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BELAY Response
2y
We appreciate you taking the time to leave BELAY a review. We regret to learn that your experience was less than satisfactory. Please rest assured that our team greatly values your input, and we will thoroughly look into any issues that arose. If you would like our Director of Experience would love to discuss your feedback further. You can reach her at cris.koenigs@belaysolutions.com. We wish you all the best.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
3w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1
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BELAY Response
2d
Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team
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