Is BELAY a good company to work for?

BELAY has an overall rating of 3.4 out of 5, based on over 688 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 54% of employees would recommend working at BELAY to a friend and 48% have a positive outlook for the business. The best reviews about BELAY have been left by employees working as Client Success Consultant , Virtual Executive Assistant and Executive Virtual Assistant .

Does BELAY pay their employees well?

According to anonymously submitted Glassdoor reviews, BELAY employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at BELAY. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at BELAY?

54% of BELAY employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BELAY 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at BELAY?

Virtual Assistant (305) , Executive Assistant (45) , Client Success Consultant (33) , Virtual Executive Assistant (23) , Bookkeeper (22) , Independent Contractor (20) , Administrative Assistant (13) , Freelance Virtual Assistant (12) , Executive Virtual Assistant (11) , Independent Contractor/Virtual Executive Assistant (8) , Solutions Consultant (7) , Placement Coordinator (6) , Social Media Manager (5) , Virtual Bookkeeper (5) , Contractor (4)

What are the pros of working at BELAY according to real employee reviews?

"Flexible hours are great for work/life ratio" ((in 28 reviews)); "Flexibility and great people to work with" ((in 25 reviews)); "Small team and great support at that level" ((in 19 reviews)); "Great leadership" ((in 18 reviews)); "Flexible schedule, vetted clients and BELAY works hard to match you appropriately with a good engagement, based on personality and qualifications." ((in 18 reviews))

What are the cons of working at BELAY according to real employee reviews?

"The pay is low and don't seem to review hourly pay often" ((in 90 reviews)); "No benefits BUT…this year they are starting to offer benefits and I’m very excited about that!" ((in 37 reviews)); "They pay rate is extremely low as well." ((in 6 reviews)); "Taking any sort of time off is a total pain and often not worth it." ((in 6 reviews)); "I make more money freelancing and don't have to pay the middle man." ((in 5 reviews))

What are the top reviewed BELAY locations?

Atlanta , Houston , Nashville , New York , Dallas , Charlotte , Los Angeles , Denver , Austin , Orlando , San Antonio , Chattanooga , Roswell , Chicago , Kansas City , Phoenix , Detroit , Tulsa , Washington , Colorado Springs , Tallahassee , Tampa , Columbia , Savannah , Birmingham , Illinois City , Richmond , Grand Rapids , Durham , Raleigh

BELAY reviews

Smoke and Mirrors - Client Success Manager BELAY Employee Review

1.0

Nov 19, 2023

Client success manager

Recommend

CEO approval

Business Outlook

Pros

Remote work, laid back. Job does not require much training.

Cons

They watch and scrutinize every movement you make, on and off site. They'll make everything seem OK, then talk about you behind your back. Corporate training is terrible. All they seem to care about is there image and pumping that fake culture of caring down your throat. They start off every Zoom call with prayer before hitting the record button. That's cool if that's your lifestyle, and I had no problem with it, but I thought there were laws against that. Raise your hand and let your manager know if you are going to use the bathroom on Zoom meeting when upper management is on. Kindergarten micro management. They need to PRAY for more competent managers and "trainers".

BELAY Response

2y

Thank you for sharing your experience as an employee with BELAY. We would like to address your concerns. We are an inclusive company, and faith is not a requirement for employment but part of our culture. We share that openly with all prospective employees and on our website. We do have check-ins throughout the employee lifecycle to ensure our employees feel equipped to do their job, have clear expectations, and are set up for success. We strive to provide a consistent experience for all employees with great team dynamics with the flexibility of remote work. Part of our culture is the emphasis on transparency and direct feedback. We welcome those conversations and strive to improve where needed. Should you have additional concerns, please reach out to HR to address them directly.

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5.0

Jun 23, 2026

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

BELAY Response

3w

Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!

1.0

Jul 15, 2026

Client support

Recommend

CEO approval

Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1

BELAY Response

2d

Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team

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Smoke and Mirrors - Client Success Manager BELAY Employee Review

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