Is BELAY a good company to work for?

BELAY has an overall rating of 3.4 out of 5, based on over 688 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 54% of employees would recommend working at BELAY to a friend and 48% have a positive outlook for the business. The best reviews about BELAY have been left by employees working as Client Success Consultant , Virtual Executive Assistant and Executive Virtual Assistant .

Does BELAY pay their employees well?

According to anonymously submitted Glassdoor reviews, BELAY employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at BELAY. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at BELAY?

54% of BELAY employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BELAY 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at BELAY?

Virtual Assistant (305) , Executive Assistant (45) , Client Success Consultant (33) , Virtual Executive Assistant (23) , Bookkeeper (22) , Independent Contractor (20) , Administrative Assistant (13) , Freelance Virtual Assistant (12) , Executive Virtual Assistant (11) , Independent Contractor/Virtual Executive Assistant (8) , Solutions Consultant (7) , Placement Coordinator (6) , Social Media Manager (5) , Virtual Bookkeeper (5) , Contractor (4)

What are the pros of working at BELAY according to real employee reviews?

"Flexible hours are great for work/life ratio" ((in 28 reviews)); "Flexibility and great people to work with" ((in 24 reviews)); "serve many great clients" ((in 17 reviews)); "Family vibe, flexible schedule, great communication" ((in 17 reviews)); "The team is responsive and pleasant." ((in 17 reviews))

What are the cons of working at BELAY according to real employee reviews?

"The pay is low and don't seem to review hourly pay often" ((in 90 reviews)); "No benefits BUT…this year they are starting to offer benefits and I’m very excited about that!" ((in 37 reviews)); "Interview process is long" ((in 9 reviews)); "Taking any sort of time off is a total pain and often not worth it." ((in 7 reviews)); "They pay rate is extremely low as well." ((in 6 reviews))

What are the top reviewed BELAY locations?

Atlanta , Houston , Nashville , New York , Dallas , Charlotte , Los Angeles , Denver , Austin , Orlando , San Antonio , Chattanooga , Roswell , Chicago , Kansas City , Phoenix , Detroit , Tulsa , Washington , Colorado Springs , Tallahassee , Tampa , Columbia , Savannah , Birmingham , Illinois City , Richmond , Grand Rapids , Durham , Raleigh

BELAY reviews

Takes about 60% of your pay. - Virtual Assistant BELAY Employee Review

2.0

Mar 10, 2025

Virtual assistant

Recommend

CEO approval

Business Outlook

Pros

Remote work Great Clients You get to choose who you want to work with CSC will reach out if they feel you are a good fit

Cons

Clients pay more than double what you are paid You can only make $21/hr tops Belay will let you go without warning nor will they communicate this with your clients Your contract states you are not allowed to work with your clients for 2 years after you leave Belay You will have to be bought out and that's like $25,000

BELAY Response

1y

Thank you for taking the time to share your experience. We truly appreciate your feedback and the opportunity to address your concerns. At BELAY, we continually evaluate our pay structure to remain competitive. Our VA rates start between $19-$22 per hour, depending on factors such as experience, qualifications, skillset, and location. Additionally, our Virtual Assistants and Marketing Assistants have the opportunity to request a rate review annually to assess eligibility for an increase. While client pricing varies by package, BELAY’s fees support the resources and services that ensure an exceptional experience for both our contractors and clients. Regarding communication, transparency is a top priority for us. We strive to provide real-time feedback and open dialogue throughout your time with BELAY. We would love to learn more about your experience with communication so we can address any concerns. In instances where a client and contractor wish to work independently outside of BELAY, they would need to discuss buyout options with their Client Success Consultant. These costs vary based on the client's specific contract and package details. Again, we appreciate your time and input. If you’d like to share more about your experience, we welcome the opportunity to improve.

Explore other reviews about BELAY

5.0

Jun 23, 2026

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

BELAY Response

3w

Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!

1.0

Jul 15, 2026

Client support

Recommend

CEO approval

Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1

BELAY Response

2d

Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team

See reviews by: Helpful|Rating|Date|All

Jobs at BELAY

Client Services Assistant

BELAY

Takes about 60% of your pay. - Virtual Assistant BELAY Employee Review

Explore other reviews about BELAY

Jobs at BELAY

BELAY reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at BELAY

BELAY reviews FAQs