Is BELAY a good company to work for?

BELAY has an overall rating of 3.4 out of 5, based on over 688 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 54% of employees would recommend working at BELAY to a friend and 48% have a positive outlook for the business. The best reviews about BELAY have been left by employees working as Client Success Consultant , Virtual Executive Assistant and Executive Virtual Assistant .

Does BELAY pay their employees well?

According to anonymously submitted Glassdoor reviews, BELAY employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at BELAY. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at BELAY?

54% of BELAY employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BELAY 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at BELAY?

Virtual Assistant (305) , Executive Assistant (45) , Client Success Consultant (33) , Virtual Executive Assistant (23) , Bookkeeper (22) , Independent Contractor (20) , Administrative Assistant (13) , Freelance Virtual Assistant (12) , Executive Virtual Assistant (11) , Independent Contractor/Virtual Executive Assistant (8) , Solutions Consultant (7) , Placement Coordinator (6) , Social Media Manager (5) , Virtual Bookkeeper (5) , Contractor (4)

What are the pros of working at BELAY according to real employee reviews?

"Flexible hours are great for work/life ratio" ((in 28 reviews)); "Flexibility and great people to work with" ((in 25 reviews)); "Small team and great support at that level" ((in 19 reviews)); "Great leadership" ((in 18 reviews)); "Flexible schedule, vetted clients and BELAY works hard to match you appropriately with a good engagement, based on personality and qualifications." ((in 18 reviews))

What are the cons of working at BELAY according to real employee reviews?

"The pay is low and don't seem to review hourly pay often" ((in 90 reviews)); "No benefits BUT…this year they are starting to offer benefits and I’m very excited about that!" ((in 37 reviews)); "They pay rate is extremely low as well." ((in 6 reviews)); "Taking any sort of time off is a total pain and often not worth it." ((in 6 reviews)); "I make more money freelancing and don't have to pay the middle man." ((in 5 reviews))

What are the top reviewed BELAY locations?

Atlanta , Houston , Nashville , New York , Dallas , Charlotte , Los Angeles , Denver , Austin , Orlando , San Antonio , Chattanooga , Roswell , Chicago , Kansas City , Phoenix , Detroit , Tulsa , Washington , Colorado Springs , Tallahassee , Tampa , Columbia , Savannah , Birmingham , Illinois City , Richmond , Grand Rapids , Durham , Raleigh

BELAY reviews

Good for VAs just beginning - Virtual Assistant BELAY Employee Review

4.0

Aug 11, 2025

Virtual assistant

Recommend

CEO approval

Business Outlook

Pros

You learn a lot about being a VA through their training process Access to big clients Potential to gain a lot of experience quickly

Cons

Underpaid for work done -- you receive about $20 hour while they make about $70+ for your work, and support wanes after you are fully onboarded with the company you're contracted with

BELAY Response

11mo

Thank you for sharing your experience and for serving BELAY clients over the past 1–2 years. We’re glad to hear you found our onboarding process valuable and that working with our clients has helped you build skills and experience quickly. We’re committed to creating an environment where contractors can focus on doing their best work while we handle much of the administrative burden. That includes managing invoicing and collections, ensuring intentional client placements, and providing dedicated Success Consultants to support you throughout your engagement as well as a dedicated Talent Specialist. Beyond initial onboarding, our contractors have access to ongoing development resources, networking opportunities, and live webinars to continue growing in their craft. Our contractors receive access to our contractor benefits partner which includes the opportunity for health, dental, and financial tools to help you thrive both professionally and personally. We appreciate your feedback: it helps us continually improve how we serve our contractors and clients alike.

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5.0

Jun 23, 2026

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

BELAY Response

3w

Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!

1.0

Jul 15, 2026

Client support

Recommend

CEO approval

Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1

BELAY Response

2d

Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team

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Client Services Assistant

BELAY

Good for VAs just beginning - Virtual Assistant BELAY Employee Review

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