Pros
Delivery model is a great concept. Men thrive in this company. It's really hard to get fired, even if you are doing something the DOL would disagree with.
Cons
Executive management is not in touch with the employees in the field. Many issues go unresolved due to managers in the field not upstreaming issues. Management has not hired enough employees for current service model to give adequate service in all locations, spreading staff too thin for a negative client experience. Pay is not comparable to the workload. Field employee input regarding processes do not seem welcome. Managers are young and inexperienced, lacking knowledge of the department. Bullying employees rather than practicing sound management happens often. Voicing concerns result in retaliation. An annual survey is conducted to provide feedback, however "action items" pulled from the survey never seem to reflect priority issues brought up by employee survey ranking.