Pros
Frankly, this job did substantially more harm than good. The only one positive outcome was to have met two genuinely nice people through the years -- people who still have their humanity, who are compassionate and fair, who see customers as people rather than source of profits.
Cons
Exploitative mindset. Double standards. Cliques. Abrasive power relations. Over the many years I had worked as in-branch customer service rep at this bank, I had encountered only two managers who were impartial and fair, who listen to underdog employees rather than automatically blaming them and listening to the bullying clique. Actually, some managerial figures even participated in the bullying. In hindsight, leaving the bank sooner would have been better. Very unhealthy work environment. HR unhelpful. Had even been told that certain employees "are not entitled to salary revisions," despite years of work experience, strong work performance, and substantial increase in cost of living in recent years.