1.0
Dec 5, 2013
Current employee, more than 5 years
Calgary, AB
Recommend
CEO approval
Business Outlook
Pros
I have nothing good to say about a company that calculates customer wait times and chooses to increase these wait times from 3 minutes to 5-7 minutes to save money, to pad executive bonuses.
Cons
Cutting front line CSR jobs in Calgary. Went from one VP in Calgary to 8 VP's in November to "bring staff closer to the customer".