It's a job, nothing more nothing less. - Customer Service Representative BMO Financial Group Employee Review

A few years back it seemed like morale hit a new low and never really recovered. I don't know if it was the move to Naperville (along with associated foul ups and missed opportunities), or if it was BMO becoming more heavy handed, or if it was the whole (ongoing) M&I debacle. People may recall that Mark Furlong took M&I Bank and successfully guided it right into the toilet. Instead of being fired, run out of town or beaten with a stick, he gets a promotion and an $18 million bonus. Whoever signed off on that should be sharing a prison cell with him. BMO likes to talk about providing the ultimate customer experience, but seemingly the only support they give the sales people is to continually beat on them to make their quotas. The annual employee survey was joke. You could either answer with all high marks or you could tell the truth and subsequently sit through some insipid meeting where people would offer suggestions that would never be implemented. Too often the emphasis was placed on speed over accuracy. "We'll go back and fix it later." There was a lot of deadwood, but that's to be expected when you pay everybody the same regardless of their output. Possibly the worst aspect of the job was having HR functions at AON Hewitt, as they proved themselves to be useless (or worse) on many occasions.