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BMO Financial Group

Engaged Employer

Customer contact center personal banker - Customer Contact Center Personal Banker BMO Financial Group Employee Review

2.0
Feb 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits, vacation, overtime pay, worked holiday pay....all excellent. Job work time shift flexibility was nice, as well, not a morning person, you could work the evening ng shift, and vice versa.

Cons

Management needs to be more in tune with its employees. The turn over rate there is intense because management is is all about numbers and has lost the human element of dealing with people and their questions and concerns. The job is stickly a sales job masked in a front of customer service......and the upper management put them in this position.....push for sales, screw whether you helped the customer, if you didn't get a referral and an ultimate closed product sale! They sell the job to you stating it is a customer service job, yet when you get on the floor there are quotas that unless you have a car salesman background, you will play hell to meet!

Explore other reviews about BMO Financial Group

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture that gives ample responsibility

Cons

Long hours in a demanding environment

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of products and services. Tons of potential!

Cons

In order to be a top performer, you have to be willing to break the law and accept that the company wants you to violate BSA regulations related to KYC, CDD, and EDD.

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