Sr. Service Rep. - Senior Service Representative BMO US Employee Review

1.0
Jul 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Not many. Decent pay & benefits.

Cons

Now that Canada is totally taking over, they are losing sight of the founder's motto. Fair & honest dealing. The employees are manipulated & micro-managed for the benefit of the company only. The incentives are reviewed quarterly & usually are changed to higher near impossible goals. Plus the incentive values have decreased. They have made poor decisions in their assets & buying so have laid off staff. The quality of employees remaining is going down. They have outsourced so many departments & operations one doesn't know what the other does or works together. I have been a full time employee for 17 years and have felt my pride of the company deteriorating at a steady pace. Banking is changing but only because corporate is forcing it on employees & customers. I'd like to see BMO be a leader and listen to the people.

Explore other reviews about BMO US

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, growth, good bonus

Cons

Lean team, nights / weekend deployments

1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros: • Great coworkers who foster a supportive team environment. • Strong commitment to community engagement and involvement. • Attractive annual bonuses and competitive quarterly compensation.

Cons

Cons: • High levels of sales pressure, which can be overwhelming at times. • Concerns about management, particularly after the hiring of former Bank of America leadership; implementation of their sales culture. • Recent changes to branch names (now referred to as Financial Banking Centers) suggest a shift towards Bank of America's practices. • Many branch managers are on performance improvement plans and face pressure to meet 100% of their goals weekly, leading to a stressful work environment. • There are reports of unethical sales practices that may require regulatory attention. Overall: BMO offers a positive work atmosphere with great benefits, but the increasing sales pressure and management issues may raise concerns for potential employees.

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