Pros
BMOFG and BMOHB is a very strong and well diverse organization. The company has a strong initiative for supporting community and nationally based organizations encouraging diversity with many groups such as the LGBT, African American and Women's group. BMO offers the "feel" of a community bank with the financial backing and capabilities of a large, national bank.
Cons
The company is trying to grow very fast by expanding their balance sheets and market share. Due to their eagerness to generate business, they offer many cash incentives to new customers for opening accounts and new dollar money market rate bonuses. While this may sound great, these promotions have begun to attract the wrong kind of client. People open accounts, do the minimum for the bonus and then close the accounts once they're clear to. They have also restructured their incentive plan for retail employees so much that it is almost impossible to hit bonus. Also, the technology leaves a lot to be desired.