Not a great place to work - Customer Service Representative BMO US Employee Review

2.0
Aug 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits are available but costly, especially when you make so little money to begin with the benefit costs eat up your paycheck so that its barely worth going to work

Cons

Moral is horrible. Management keeps increasing goals which stresses out everyone. Employees want to help customers and do the right thing, but management has set goals that make it necessary to push credit cards and home equity loans on everyone...whether they need it or not. Pay is horrible which results in rapid employee turnover. Everyone is looking for another job. Technology is way behind competitors. The bank is so conservative that its not competitive with other banks in the area.

Explore other reviews about BMO US

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, growth, good bonus

Cons

Lean team, nights / weekend deployments

1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros: • Great coworkers who foster a supportive team environment. • Strong commitment to community engagement and involvement. • Attractive annual bonuses and competitive quarterly compensation.

Cons

Cons: • High levels of sales pressure, which can be overwhelming at times. • Concerns about management, particularly after the hiring of former Bank of America leadership; implementation of their sales culture. • Recent changes to branch names (now referred to as Financial Banking Centers) suggest a shift towards Bank of America's practices. • Many branch managers are on performance improvement plans and face pressure to meet 100% of their goals weekly, leading to a stressful work environment. • There are reports of unethical sales practices that may require regulatory attention. Overall: BMO offers a positive work atmosphere with great benefits, but the increasing sales pressure and management issues may raise concerns for potential employees.

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