1.0
Mar 13, 2024
Current employee, more than 8 years
Recommend
CEO approval
Business Outlook
Pros
The BOTW employees and clients
Cons
Management is a mess. Processes are incredibly inefficient, ridiculous and extremely painful to do your job. It’s embarrassing to share with your customers, it’s embarrassing to have continuous failures and delays that are unexplainable. 800# Phone systems drop calls, hold times are way too long, inconsistent answers from back office, no follow through on service requests. It is so difficult to do your job properly let alone to satisfaction results in extremely long hours, emotional and mental health breakdowns. No help or resolution- huge on gaslighting and bullying tactics. It’s truly a shame what it is.