Run - Customer Service BNY Employee Review

1.0
Jan 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The building was nice at least Benefits sounded great, 401k match, etc. Lasting long enough to get them was another matter.

Cons

The training was scattershot and awful.. just endless modules. The first-line manager needs a lot of work on people skills. They do not care.. they grind people up and spit them out. Over half of the people in my group quit within the first 3 months. They even limit how much time - 5 minutes/twice a week- you can sign off the system and go to the restroom. Managers treat people like elementary school kids, with unreasonable expectations. Not a good place to work

Explore other reviews about BNY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Really technology driven and laid back first

Cons

Low salary for new associates.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

After the latest re-structuring and going agile, I don't find any. But before, a stable bank with a good book of work. Positive environment with support from your colleagues. Industry standard medical plan and vacations.

Cons

Bonuses and salary raises are hugely dependent on who you know in the senior management and how they perceive you rather than what you actually delivered.

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