Company is good to work for, but management is lacking - Customer Service Advisor BT Group Employee Review

Users say... "On the positive the work/life balance is good and I have been able to develop many new skills." "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" "Benefits and leaves are good" "World ethics is good and culture" "Pay is good and hours are also flexible." 

Users say... "Low salary and any additional money even when you get a promotion for a higher position" "Too many managers and most of them don’t understand anyones jobs" "Can be quite demanding and long hours" "Every 3 years Senior Management will change" "Poor leadership with constant conflict at senior level and micro management of expenditure."