Pros
BT has a good set of customers and the possibility to make a major changes if it can deliver them fast enough to the market and take more risk. The company allows a good set of flexible working which helps to create a work/life balance and is no where near as pressured or stressed as some of the other consultant houses (e.g McKinsey). Ben when he was CEO made a good start at some changes to really change the direction of BT but he needs to move in that direction much quicker if it is to be successful - in my opinion anyway
Cons
BT is a slow and frustrating company. Things are often talked up well but BT has many delivery issues - both internally on change programmes (e.g. Precision) as well as for customers. Part of this is the culture - BT has far too many people who have been in the company too long and will never change. These people are a drain on BT and take up lots of pension and pay contribution but add little value - a few years of getting rid of the btm 5% each year would make a big dent in the culture of BT.