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      BT Group

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      BT Group reviews

      customer service representative review - Customer Service Representative BT Group Employee Review

      3.0
      Jun 7, 2010
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      fair pay package, flexible holiday entitlement, union support, sound training package and exceptional knowledge sharing platform for employees

      Cons

      poor leadership and management skills from management, very statistics oriented performance review, poor career development opportunities

      Explore other reviews about BT Group

      5.0
      Jun 6, 2026
      Checkout operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good money, so good money

      Cons

      Long hours very long hours

      3.0
      Jun 27, 2026
      Threat analytics manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people there were great.

      Cons

      The company doesn't seem to understand the current security market.

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