Constructive Criticism for BT to improve there call centers! - Inbound Sales/Customer Options Team BT Group Employee Review

Very strict regarding necessary time off, useless managing staff shifts and when they get it wrong will not admit or change it unless you have proof. BT ask for your opinion but do not take it, when introducing new systems BT do not take the time to make sure it will work and if staff are unsure BT do not offer much help. The bonus system just doesn't work, i would write down my sales every day but at the end of the month my bonus would not reflect this and when i would go to my manager with my bonus sheets nothing would be done.