Low pay, dishonest leadership - Client Engagement Representative Banner Bank Employee Review

I accepted this job because of the positive work culture I saw and the manager said I could increase my income with the "skill based pay" system they had . After working here for a year, I can confidently say the skill based pay has nothing to do with the employees' work. They will make up new standards and mess with your statistics just to make sure Banner doesn't have to give a pay raise. I finally managed to get a pay increase, but I had to tell my manager directly that I knew she was lying to me and complain to her superior to get. The positive work environment is solely driven by managers. Anyone that actually has to work with customer and is doing something other than micro-management is clearly unhappy with their work situation. Most employees just keep quite so they might be allowed to get a pay raise.