Don’t do it if you care for your mental health - Customer Care Advisor Barclays Employee Review

Even though they won’t say it, they are data and sales driven. You’re expected to deliver calls of 6 hours or more a day. Even going to the bathroom has to be justified. Management are more focused on calling than well-being. If you’re off sick you are asked if you can still call from home. You are penalised if you don’t otherwise. No career progression. Only 1 person in my work place had a promotion in the last 3 years. They don’t want to even support progression. Hardly any diversity in the management or higher up