Pay was not competitive (even before Covid times, but especially now when you can work from anywhere). I never received merit raises or cost-of-living raises in my tenure, despite having excellent performance reviews, being a top performer, and Centro making a profit year after year. There is no transparency from the org over how raises and promotions are decided and what you need to do to qualify for one. Some departments will give out raises/promotions but I guess Centro doesn't prioritize all of their departments, as it seems many departments just don't have the budget. Easiest way to get promoted or to get a raise is to leave the company unless you are in one of the well funded departments or your department has already had multiple departures.
You are expected to have job responsibilities outside your job description. These job responsibilities vary widely between team members with the same title. Be prepared to be be overworked and burnt out with no support from management when you go to them for help. Managers are out of touch regarding your day-to-day responsibilities. If you want any credit for your accomplishments to get a raise or a promotion, you need to request a peer review because your manager doesn't understand your job responsibilities.
Weak leadership in the tech organization is causing a mass exodus of talent. Management is blaming talent leaving on their staff being poached by other companies, when in reality people are leaving for the reasons listed in this review.