Bittersweet. - Sales Associate Bath & Body Works Employee Review

2.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Retail experience to add to the resume. Store level manager(s) had your back if customers decided to be irrational. Associates were very friendly and welcoming (until the commission structure was put in place). Manager happy to be a reference if you pursue other opportunities. Products are actually pretty darned good. Reliable hours IF you happen to be flexible enough.

Cons

Out of the entire pool of employees at the store (15-20... 25-30 during the Christmas season and semi-annual sales), only 3 (ie. managers and co-managers) are full time. All the rest are temporary (or permanent part-time...) getting 25 hours or less (in some cases, 5-8 hours). I was lucky enough to get 20 hours regularly, but felt the frustration of my colleagues, particularly when they were taking down their schedules for the coming week. Minimum wage to start unless you are a manager. Maybe 25-50 cent raise each review. Commission structure tore apart the good vibrations among the associates. Customers often believe they can bully associates. To be fair, some associates flat out lie to customers as well. Coupons have a significant amount of fine print which confuses customers or which they do not even bother to look at. Marketing makes poor decisions (lidless candles?? really??). What looks pretty on paper is often impractical in a real store situation.

Explore other reviews about Bath & Body Works

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous pay for management, paid holidays and maternity leave for full timers, good benefits. Treats us more like humans than any other business I’ve ever worked for

Cons

Work/life balance can be hard, especially around the holidays

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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