Fun, professional, great learning experience - Customer Sales Lead Bath & Body Works Employee Review

5.0
Jun 4, 2011
Recommend
CEO approval
Business Outlook

Pros

work around your schedule, free samples for associates, management is appreciative, room for growing with the company, learn great customer service skills, fun with people at work

Cons

customers get better deals than associates and can use more coupons, shifts for associates can be very short (3 hours), on call shifts can lead to not actually working a lot of hours (for associates), floor sets about every 2 weeks can be very time consuming and seem like a waste of time and man power. training is very old school (reading and watching tapes), only full time staff are store manager and co-manager

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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