Pros
My teammates and management are all amazing. Everyone works together to get the job done and they are there if you need anything. The PTO balance is very generous.
Cons
The pay sucks. With how complex and technical this job is, we are extremely understaffed and underpaid. Healthcare is expensive and you have to go to BayCare approved places only. Protocol constantly changes. Literally every week we are expected to learn something new and apply it accordingly, which can be confusing for new hires. The training is too fast-paced. You're expected to learn how to do everything in under a week and they train more than one person at a time. Patients, family members, and medical staff can all be nasty over the phone. No one gets held accountable for how they treat us. Instead we are lectured on what we "should have done differently". I understand our job is to provide quality service, but we are humans FIRST and should be treated as such. The hours suck. They are not flexible even if something in your life changes.
