No sense of planning - Anonymous employee Bazaarvoice Employee Review

This company did extremely well during the pandemic and a couple of years or so after due to the space it operates in. It feels like leadership felt that they could capture that momentum forever and aggressively expand out the headcount expecting ever increasing sales volume to come through. This is obviously not the case, eventually growth and profitability slows down. As a result, this created a lot of job instability, the leadership team is quick to make layoffs when profitability is not where they want it to be. In 2023 there were at least two rounds of layoffs. In the midst of these layoffs in 2023 Bazaarvoice acquired two companies. This certainly feels a mismatch of priorities, on one hand you have enough capital to acquire two companies but on the other you don't have enough to maintain current headcount. (I understand it could be more nuanced than that, but as someone effected by the layoffs it is hard to see it from a different perspective.) In short, it really seems like leadership makes decisions only looking at the short term without considering the long term ramifications. I was in a position where I had to work across a number of different teams, one of the biggest challenges was find who is responsible for what. I would ask my manager, who would then point me to someone, that someone would point me to a different person, ect. There is a huge meeting culture, nothing could ever be sorted out by an IM or email, almost everything had to be hashed out over a call, this would get very tedious and time consuming.