Feb 12, 2021
BeMobile Response
5yThank you for your review and honest feedback. This feedback is certainly not the intentions of the company. Yes, there is certainly a lot of data and goals set within our company due to various factors but ultimately aligning with our brand, Verizon. Our goal is to help our leaders and sales team focus on 5-7 measurables each period vs. 20+ so the goals are easier to achieve and less stressful. Also, as a company, we do strive for continuous improvement as that often results in more opportunities for our employees, leaders, and communities. We do frequently report metrics that influence the pay plans for our commission based employees and heighten our opportunities for growth in the future. We do have a goal to double the amount of employees and locations within our company in the next three years.
Taking care of customers is a very big priority and when the customer experience is excellent, this drives repeat business and customer loyalty. The sales process is designed to be an interactive process that allows for understanding customers needs and recommending products, not to sell something to customers that is not wanted. Coaching conversations and 1-2-1 meetings are in place for all employees to continue to understand company goals, co-create ideas for improvement, and to celebrate success at every level in the organization.
Thank you again and your review and input so we can continue to strive to be better. If you feel inclined, I would invite you to call our office so we can discuss more. Your feedback is being reviewed by Leadership to help BeMobile be better. Sincerely.