Pros
-Few years back, everything was great! Former VP and Technical Support director cares for the team by giving training and certifications for personal development. Also, they reward you with free lunch if the team gets good surveys. -The Former VP and Technical support director were approachable with any concern that you have, good personality and people skills. -You will learn different technologies and enhance your skill with desktop troubleshooting -Peace of mind after working hours (You are not on-call, no need to think of your work and continue with life when you are off the phone) -I do approve of the top management (CEO level)
Cons
-The new management handling the IT department micro manages the employees which goes down to inefficient results -They have removed the training's and certification's -Work is just toxic because the management will monitor you for results and numbers -Your learning curve will stop when you hit certain number of years, everything will be repetitive -You will get a promotion to other department if you only have a "backer" or a good "recommendation" from someone internally in that department -If there is an issue with you, they won't approach you and they will just act normal. Until, they call you out hand you out your administrative cases (NTE's/Suspension/Dismissal) etc