Training skills need improvement - Geek Squad, Agent (CIA) Best Buy Employee Review

2.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Employee Discount Fellow Co-Workers where fun to work with The benefits where not that bad--Medical was decent but Dental need alot of improvement--cheap is not always the best solution

Cons

Not knowing schedule till a few days before the week started No chance for promotion--seemed to promote people who where willing to break rules to get the #'s they where looking for The managers had favorites and they worked with those favorites very closely The other major thing is that managment needs to remember that the customer is where they get their business from. They do not realize that they lose customers from the way they treat them, like sitting on the "bridge" and talking their time to answer a customers questions or to resolve an issue. they also need to teach the service desk people how to respect the customer--even though the customer does get upset. They need to realize that this customer just spent a lsarge amount of money related to that customer even though it may not be a large amount of money for other people.

Explore other reviews about Best Buy

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great General Manager, that’s about it.

Cons

All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

See reviews by: Helpful|Rating|Date|All