Best Buy feels squeeze from online, it rolls downhill - Sales Representative Best Buy Employee Review

1.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Working around electronics, technology, if you are into that sort of thing.

Cons

Best Buy is getting the squeeze from HQ, because it is not making the "stock holders" happy. Working at Best Buy, you will hear A LOT about the stock holders. It seems Best Buy is working for the stock holders, and not the customers. Best Buy is slowly falling into the abyss much like the titanic because of competitive online shopping, mainly Amazon. Best Buy's capsizing is inevitable, but the management (feeling pressure from HQ) is trying to frantically plug as many holes as it can. This means downsizing staff and significantly less management (ask any current Best Buy employee about the recent downsize). This means no room for advancement. Also from the pressure comes 'performance' write-ups (counselings). If a customer wants to buy a flat screen TV, you must attach X amount of items to the TV to sell along with it (cables, service plan, ect.). If the customer doesn't want any of that extra stuff, you will get a counseling. This is their way of trying to make you into the creepy, pushy, annoying sales rep that will make the stock holders happy. But they don't realize that this pushes away customers, accelerating their demise.

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5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Did what they said they would

Cons

No issues happy while was there

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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