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      Advanced Repair Agent - Advanced Repair Agent Best Buy Employee Review

      3.0
      Aug 7, 2019
      Advanced repair agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Entry level IT type work, ticketing systems, phone calls to clients, break/fix. Discounts on certain products, often fast-paced environment.

      Cons

      IT work in a retail environment. Retail pay, typically do not hire full time off the bat. Left before benefit plans were introduced (early 2019) to part time employees so should be available now. Often difficult to meet expectations due to operating within best buy and getting pulled from back to help with CA, Customer service related issues. Incoming Phone calls were predominantly meant for another department or needed to redirect client to 1-800-geeksquad. Could be fixed with a phone operator or two within the store.

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      5.0
      Jun 1, 2026
      Geek squad cia
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great General Manager, that’s about it.

      Cons

      All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

      3.0
      Jun 30, 2026
      Warehouse associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

      Cons

      Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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