Not the same company it used to be - Multichannel Sales Support Manager Best Buy Employee Review

1.0
Nov 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Salary was good in comparison to other retailers The company used to be amazing. Focusing on the employee and opportunity for growth was abundant.

Cons

They reorganize every year, which leads to anxiety about loosing your job. There is no incentive to grow with the company any longer, because the higher you go the more of a chance your job will be eliminated. They recently rolled out a year ago the United States Operating Model and for the most part, it was a good idea, but it put managers in reviews with associates more than running the floor or working in their discipline. They rolled out an asset protection lead position that was amazing, but then took AP away from the door and wondered why shrink shot through the roof... then realized that was crazy and brought them back to the door. Think before you act BBY.

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5.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team, intelligent people, and plenty of training to feel situated.

Cons

Poor scheduling communication for my classes

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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