Customer Obsessed - Sales Associate Best Buy Employee Review

3.0
Nov 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Great work environment Friendly coworkers Great pay Wonderful Work/Life Balance - The managers here have an understanding that you have a life outside of work. As long as you communicate with them, they'll try to adjust your schedule accordingly.

Cons

If you don't meet certain goals, you won't get suitable hours.Sales are Best Buy's main concern. Not employees. If you can't meet goals, they'll just cut your hours and basically replace you. As much as Best Buy denies it, you have to up-sell. Best Buy just rephrases it as helping and enriching the customers lives. You have to tack on so much to every sale otherwise you're going to get a very annoying conversation from the manager on why you didn't add useless item to your sale. None of this is to say that everyone's experience will be the same. I'm not a salesman and I learned that while working here. If you can sell well and you can turn a $50 sale into a $300+ sale without the concern or guilt of upselling then you will be fine. Sales is a focus that the company has and you should have or you won't last long there.

Explore other reviews about Best Buy

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

discount schedule maintaining just one area clean and knowing about the better product

Cons

Training, managers being on your bubble everyday knowing you’re the top rep and know how to do your job

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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