If you're young, you will do well.. - Customer Service Representative II Best Buy Employee Review

4.0
Mar 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Great discount system Awesome co-workers Great team environment Was empowered to make decisions Profit sharing for long term employees

Cons

Must work holidays and weekends Customers at customer service counter Stupid policies that are not face valid Only promote 20-30 year olds to managers Employee theft

Explore other reviews about Best Buy

5.0
Nov 10, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place to work for career starter

Cons

The company started doing mass firing as of lately

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice enough most of the time. The discount is nice. They're pretty flexible with schedules

Cons

Management doesn't know what they're doing. The pay is bad. Most of the employees are young and act as such. Unreasonable goals, and management breathes down your neck. They'll constantly promise "leadership training" and "advancement opportunity" but nothing ever happens. The sales tactics are terrible. They say the care about customers but every action says it's all just about the metrics. They're constantly cutting costs.

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