It's retail what can I say - Customer Service Specialist Best Buy Employee Review

2.0
Aug 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, team mates, employee discount, being able to volunteer, employee assistance program. Attendance policy is normal compared to other corporation's.

Cons

Favoritism is rampant if you get on any managers bad side good luck getting any kind of promotion. When they are understaffed it is becomes a you problem. Management has a high school cliché type attitude. Don't really know when you tell a manager anything it is in confidence between you and said manager even when you ask for it to be confidential. Hard to be promoted if you are female. In the 8 years I was employed I only had about a handful of female managers or supervisors. Pay rate definitely not enough for the work you do ,and hours you put in for any position even supervisors positions. Bilingual employees barely are compensated more for being bilingual. This is not okay. They need to be paid more then $0.20 what a slap in the face. You will literally bother them on their break if you need them. Then have them finish their break later if they can.

Explore other reviews about Best Buy

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great General Manager, that’s about it.

Cons

All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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