Pros
Seeing people light up when you help them is fulfilling. The Consultation Agents and Advanced Repair Agents are all very pleasant. Everyone is understanding when they have to help other Agents out with work they are pulled away from.
Cons
Management can be very toxic or make very shortsighted decisions. There are more Clients to help than staff to help them. There is never a good time to take a lunch, and you can easily go over a week without getting one. Corporate lines often set incorrect expectations for repair completion times and what we can and cannot do over the counter. When you call out, there is nobody to come in to fill your shift. You are constantly being pulled away from other tasks to help Clients, oftentimes not getting back to what you were initially doing for over an hour.