Have absolutely no fun while being the best - Geek Squad Operations Agent/Merchandising Specialist Best Buy Employee Review

2.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

The employee discount is very good. Most of my coworkers are awesome. The starting pay is pretty good for entry level retail.

Cons

Very little room for advancement; People are promoted based on how much management likes them, not on their qualifications. Management picks favorites; Promote people who do not deserve it. They let some associates get away with a lot, while others are written up over very minor mistakes. They have closed jobs due to "not enough people applying" when none of the candidates are people they favor, yet have given jobs to positions with only one applicant. Are very inconsistent about job openings/closings. Some departments have to work extremely hard while others get away with doing nothing; I have worked both in Merchandising and Geek Squad. These two departments are expected to move mountains while other departments are not held accountable for any of their basic job duties. Management does not care about employee well-being; If your problem is not physical/easy to see, you will not be taken seriously. Way too much focus is put on sales goals and credit cards; Exceptional employees in departments that do not depend on either of these factors are never recognized. Full-time hours with none of the benefits; This company will work you to the bone, but will not make you full time. I have worked full-time hours the entire time I have been employed here, and am still part-time. They will tell you that you deserve full-time until you apply for the job, then all of a sudden you are "not qualified".

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5.0
Jul 3, 2026
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CEO approval
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Pros

Fun if you like selling Great culture with team Easy to learn and get a hang of

Cons

Hours and days vary Experience heavily depends on management Metrics can be tough if not good at selling

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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