Attendance policy is toxic - Geek Squad, Agent Senior (CIA Senior ) Best Buy Employee Review

2.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

The job itself and the work itself is relatively easy. (Once you're tenured) Benefits and discount are pretty good including PTO.

Cons

The training is terrible. Takes a good solid 1-2 years to understand somewhat everything you need to know and who to contact when you don't know something. I found myself mistakingly telling clients/customers wrong information too many times to count until about 3 years into working. Employees are cycled in and out insanely fast. Attendance policy is fair until its not. Genuinely think the attendance policy is laid out fairly however once you get put on a final warning you're pretty much fired. Once you get put on a final you're not cleared of the warning until an entire year of no mistakes.

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5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair Discounts Good team environment

Cons

Micromanagement The areas of focus from management change month to month

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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