Company is obsessed with metrics and not customer experience - Retail Sales Associate Best Buy Employee Review

3.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

I really loved that I was usually always busy at the Best Buy I worked at. The first location I worked at closed. There are some really cool people who work at Best Buy. I made some great friends. I loved working with the customers most of the time and advising them.

Cons

But what is frustrating is being expected to be able to do everything, I wasn’t trained to do certain things and they expected me to do them without help. They wanted me to make $8000 a day and not get paid any extra for it. They expect you to act like a commissioned salesperson but do not pay you a commissioned wage. I have worked commissioned sales with expertise and consultative selling. I had sales goals to meet and attachment rates and metrics that they would ride me about, but I wasn’t getting paid any more for selling more. They didn’t let you just chit chat with your coworkers. That’s why I left. I was a high performer. I was not compensated as one. I was paid $18 an hour for my sales experience. They want you to get credit cards and memberships which are good for some people. But they’re cheapening their product by creating this membership.

Explore other reviews about Best Buy

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair Discounts Good team environment

Cons

Micromanagement The areas of focus from management change month to month

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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