Pros
- 37 hour work week (for the most part) - People outside the organization tend to respect the BBB name/brand - My coworkers were generally fun and pleasant to be around - Opportunity to help consumers find businesses and help when things went wrong - In general, it looks good to have BBB on your resume, especially if you're nonprofit-oriented
Cons
- Low, low pay. Even for comparable nonprofits, the salaried and hourly positions were very low. Salespeople didn't make much, either, and turnover was high across the board. The CEO's and VP's, however, all earn six figures - Stuck in the past. The BBB model is dying and becoming more irrelevant by the hour, yet it's almost impossible to affect change within the organization with the abundant red tape - Going along with the last point, and having traveled to and meeting many people from BBBs across the country, senior management is stacked with old, white guys who refuse to believe their current model isn't working - My BBB operated with a very detached and distant CEO, so goals and objectives were never clearly defined - Incoherent mission statement which is almost never applied to actual operations - Sales strategies were disingenuous. "Benefits" of membership are few and far between, and, according a survey our office conducted, most members only bought in to pay lip service to the few consumers who still consult BBB