Pros
I am leaving a detailed review for those who are considering applying for the Client Success Specialist role because full transparency is something I value. First, let me mention that I believe Beyond Finance is a decent company. It has a great mission, values diversity, has a respectful culture, and offers many opportunities for advancement, typically after 6 months of being a CSS. Training: Both training and my trainer were amazing. No complaints there. Now, I'm not sure why there are so many negative reviews about the training and quizzes/knowledge checks. They were so easy lol! Just pay attention, take good notes, ask questions, and you should be just fine! I'm honestly wondering how some people failed those quizzes.
Cons
The main reason I quit working for this company is the pay. $18/hour did not work for me. In my previous role, I was making a lot more than this hourly, so I only accepted the role because of the purported additional bonus potential and opportunities for advancement. Unfortunately, the bonus range provided by my recruiter was nowhere near the reality of what CSSs actually make. I would have really appreciated absolute transparency about the pay to avoid wasting my time and theirs. Most agents in this department don't make even half of the advertised bonus. I also find it ironic that a Fintech and financial services company that helps people get out of debt does not pay its Client Success Specialists livable wages in today's economy. My second reason for leaving is the schedule. I just could not see myself working a late shift. New CSSs work the late shifts, although you are asked to have availability from morning till night. Lastly, Beyond Finance does not offer any sick time. How in the world does a call center not offer sick time? Call center customer service can be very mentally draining and does lead to physical illness sometimes.