Pros
- Tons of free swag - Happy hour on Fridays - Too many nerf guns - Colorful office atmosphere - SuperSmashBros tournaments - Many extraordinarily friendly people among the organization
Cons
- Learning and Development is discouraged, don't dare go above and beyond for a customer if it means doing anything you weren't specifically taught to do. - "Pass them a support document and end the call" support mentality. - Schedule managed/monitored by an automated system. No leniency for away/breaks and no excuse for tardiness on arrival. - Total focus on KPIs, somewhat unrealistic expectations given the low pay (45 sec max between calls to bump to $18/h) - Poor sales practices, overpromising/lying by omission - Very poor response time to critical escalations (payment processors- lost transactions, 2+ years without resolution). It was rare to feel that a customer was actually valued unless they were up in the 10s of millions of dollars in sales. - Promotions based on nepotism, not qualifications. Few and far between dependent on department. Actual feedback I received "The rest of the team feels they don't know you well enough, you might consider attending Saturday company events", I was scheduled 12p-9p Tues-Saturday.
