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BigCommerce

Now known as Commerce

Engaged Employer

Traumatized - Anonymous employee BigCommerce Employee Review

1.0
May 5, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Shiny from the outside and on the top surface layers.

Cons

Confirming others on the nepotism that runs deep. You have to be with the in-crowd to have a successful career. When people figure this out, it changes how they behave, projects they take on, and who they befriend. Many have been there (and only there) for so long, they are completely blinded (or in denial) and it sustains the distrustful and toxic environment. Narcissism, gaslighting, politics, and favoritism that’s longstandingly seeped into the culture, unfortunately preserved by complacent leaders. Process overload from inept and over hired PMO to compensate for insufficient number of experienced product managers. CEO can’t help but talk down competitors. Off the charts hubris in company DNA. Wasn’t much to be inspired by after seeing the best product and design people leave one after another. Unable to sustain talent, while mediocrity thrives and continues to make its way to the top. The good ones leave while narcissism and nepotism continues to fester from the top down across all departments.

Explore other reviews about BigCommerce

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
Feb 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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