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Bill Gosling Outsourcing

Engaged Employer

Management - Customer Care Representative Bill Gosling Outsourcing Employee Review

3.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

They are flexible with schedules, with unpaid time off and PTO

Cons

Bad communication between management and the representatives, no coachings at all, QA is always on top of every single "mistake" there is, even if the process is done correctly they get into technicalities to excuse their QA score

Explore other reviews about Bill Gosling Outsourcing

5.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong leadership and culture; great place to grow professionally.

Cons

the company can improve in benefits.

1.0
Mar 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Only benefit of working for this "company" is Working from home. If they ever change that in the US, they will FOLD.

Cons

NONE, pay is horrible, no incentives, no bonuses, no raises unless you beg and that takes almost another year ... if they decide to give you one, management is horrible ... especially the Director and his protege "the managing coach", they focus more on you coming to the office 1 day of the week than you being comfortable when you're there, it's over crowded& people are coughing and sneezing all day with no masks, always as soon as you get to the office& having to wait for assistance til managers put in a ticket for their daily computer issues when 2 IT guys are sitting right there laughing about whatever they are viewing on their mobile phones is a huge pain when they can just walk over to assist, the turnover rate for incoming and outgoing employees is astronomical, everyone agrees this job is a placeholder till better comes along, this location is the one in the USA and it's horrible,

1
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