Pros
I joined Billtrust specifically because I wanted to be part of a company in real transformation, not just maintaining the status quo. Part of what drew me in was the chance to actually impact that change, not watch it from the outside. Leadership is clear-eyed about where the company is headed and has made some bold, smart bets, particularly around AI, and how it integrates into the way we actually work. It doesn't feel performative; it feels like something people here actually believe in. What I can say is that the version of Billtrust I'm working in right now feels genuinely energized. The culture is collaborative without being soft. People push each other, care about outcomes, and there's real meaning in the work, we're solving problems that matter for our customers.
Cons
The pace of change isn't for everyone, and I think that's worth being honest about. If you thrive in a stable, slow-moving environment, this might feel uncomfortable. Things move fast, priorities evolve, and ambiguity is part of the job. That's not a flaw in my opinion, it's just the reality of a company in transformation mode. Some people love it. Some don't. Know yourself before you join.