Unique culture, endless opportunities... - Anonymous employee Billtrust Employee Review

5.0
Sep 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Billtrust offers the kinds of perks that make work more fun than most places I've worked. Between company outings and lunches and open pto, as well as a one month long paid sabbatical, it just feels like they a more modern culture that is more focused on giving back to the employees. It is also good to work for a company that has a product that provides a solution to an increasing problem in the industry. There is a long term need for the kind of software we provide. There will be a time when every company is looking into our software for their business. Our CEO has a saying when someone asks if a particular business is one of our clients; the answer is either "Yes" or "Not Yet." That's what gets me excited about the future of the company. I truly believe we are just at the beginning of our growth mode. You can have a successful career here, not just a job before you jump somewhere else. I've watched employees move up the ladder in the dept where they started, and also saw employees move into completely different departments they are passionate about. Knowing that the company will look completely different in a few years gets you excited to come to work every day.

Cons

It's challenging. Products change, people change, and everything happens quickly. It can be hard to keep up with all of it. Every so often you can find yourself scratching your head wondering why something works the way it does. Acquisitions are exciting, but also challenging as you have a whole new business and possibly product suite to learn. If you want an easy job to come in, do your thing, and check out when you leave, this isn't that place. The culture is unique, and you have to constantly look to improve and build upon what you are doing today.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

3
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