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      Billtrust

      Engaged Employer

      Billtrust reviews

      Good Place to Work! - Anonymous employee Billtrust Employee Review

      4.0
      Jun 11, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fully remote-first company. Live/work virtually anywhere you want. - Unlimited PTO (soft-capped at 2 weeks per quarter), good 401k match, and decent soft benefits. No company’s benefits are excellent anymore, but ours are decent. -Management on the technical side is strong and willing to modernize some of the older software/infrastructure inherited through acquisitions. - Stress level is decent most of the time. - Company is making strides to go international and has recently acquired several European businesses. - Diversity and inclusion are not just buzzwords, they are embraced by senior leadership through sponsorship of employee resource groups and through hiring. - Pay on the technical side seems fairly competitive.

      Cons

      - High turnover as a result of the Great Resignation, so you will end up picking up the slack for teammates who have departed with no additional increase in pay. - Stock price has cratered this year and leadership seems to want to continue the status quo and hope the market changes its mind about our valuation. Not the most encouraging or aggressive strategy. - Despite strides to improve DE&I, senior leadership is largely cisgender men.

      Explore other reviews about Billtrust

      5.0
      Jun 9, 2026
      Technical product owner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ownership and drive are rewarded

      Cons

      Lots of org changes after PE camein

      2.0
      Jul 2, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good payment platform for mid-market companies

      Cons

      If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

      4
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