The Good, the Bad and the Ugly - Client Services Billtrust Employee Review

4.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

The Good -Salary/Benefits, if you're from a non tech company they're most likely better, if you work at a different tech company they're probably same or worse. There's many benefits though -Unlimited PTO, you can take off whatever time you need/want as long as you're on top of your work -Remote work, pretty awesome, no more commute, easier to concentrate/get things done -Excellent managers, there are a lot of fantastic managers/leaders who will advocate for you and your career -Coworkers, lots of smart interesting people that are fun to work with -Growth opportunities, personally I was promoted twice -Good product

Cons

The Bad and the Ugly - The product is good but innovation seems to have slowed down. The product organization does not seem to take our feedback either which is not a good sign for the future -Lot of changes, some I see I value in, some I don't -Stress, this is not uniform. There are some teams that are overworked while others seem to be cruising - Some managers seem to make everything that is wrong someone else's fault All in all, the good still outweighs the bad/ugly.

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

4
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