Real CIO - Anonymous employee Billtrust Employee Review

4.0
Feb 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Note: Recently a fraudulent posting was made under the title of CIO. How do I know it was fraudulent? Well, I am the only former CIO in the history of the company and I didn’t write it. I figured the best way to counter the bad posting is to post an authentic review of my own. -The company works hard to live by a solid set of core values that sets the stage for an aggressive, open and proactive culture. This company spends more effort and is more successful in trying to ‘live’ its values than any other company I have been at. -The product set has a very strong value proposition for its customers and is well positioned to gain marketshare. -The company is growing and investing in itself and core capabilities. -Billtrust is full of great, smart people who are dedicated to their work and to each other.

Cons

I have been at many high-growth, technology product companies and can clearly say that they are not for everyone. Successful team members need to be able to deal with ambiguity, overcome difficult obstacles, deal with shifting priorities, take risks and step up. It’s not for everybody. When people fail to recognize that, they tend to blame the company. To me that’s a little like blaming the roller coaster ride for being too scary. If you want to accomplish great things, take ownership, and learn to be successful in rapidly growing environment, Billtrust is a great place to work.

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

3
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