Toxic management - Anonymous Billtrust Employee Review

2.0
Apr 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, talented hard working co-workers, interesting evolving AR solutions

Cons

New leadership is incredibly toxic and has no problem with bullying and micromanaging aka quiet firing. To be fair not every department is like this. There are some really great people but I had to leave because I could no longer continue to endure the constant daily criticism, negativity and bullying behavior I experienced. It took a toll on me. I got to the point where I definitely felt pushed out. It’s what happens when you are purposely excluded from conversations and only find out things through conversations with others. I refused to work 24/7. I didn’t get paid nearly enough to be expected to answer slack and teams chats at all hours of the night and then be given attitude the next day for not responding. There was nothing critical that couldn’t wait until the next morning. After leaving I needed some time to recover before I felt like I could move on to something new. My experience definitely left a few battle scars but leaving was the best decision for me. I had to prioritize my own well being.

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

3
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