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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      Blackbaud Doesn't Care - Customer Support Analyst Blackbaud Employee Review

      2.0
      Nov 10, 2011
      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great clients! Some good people are there, too.

      Cons

      Management is atrocious!!! They only care about their goals, not yours. The chance of advancement to management is slim, though Blackbaud often tauts the opportunities in customer support. Note some of these reviews indicate that people sat in the same position for 3-4 years before making it to management. Considering you need no technical background (or so they say) for a support role, why should it be so hard to make it to management? Do you really want to stay entry level, with no raise, mind you, for 4 years until someone else leaves and there is an opening? No incentives. Rewards are inconsistent.

      Explore other reviews about Blackbaud

      5.0
      Apr 12, 2026
      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

      Cons

      Long hours but it is worth it because it is a great place to work!

      avatar
      Blackbaud Response
      1mo
      Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
      1.0
      May 27, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment and good PTO

      Cons

      Extremely toxic sales culture here with boys club and clear favoritism. Sales director and VP are the reason for this as they are extremely unprofessional. Mass exodus is for a reason and unsure why HR is ignoring claims on sexism and favoritism with every female employee that seems to be leaving. No career growth or opportunities unless you are part of the boys club here as it is apparently and obvious. Ask the right questions before considering a job here. You are unable to be successful here with onboarding because of completely out of touch and delusional sales trainers. Seems like we are in a complete clown show here!

      4
      avatar
      Blackbaud Response
      2w
      Thank you for taking the time to share your experience and perspective. We appreciate your recognition of the breadth of our product portfolio and the opportunities that can come from supporting a wide range of solutions and customers. We’re sorry to hear that your experience with management and organizational dynamics did not meet your expectations. We remain committed to fostering a culture where teams feel supported, work is meaningful, and people are connected through a shared purpose of driving social impact together.
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